BUS 272 Chapter Notes - Chapter 4: Conscientiousness, Agreeableness, Job Satisfaction
1 Jun 2020
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Chapter 4 emotions and moods (pg 63 81) Affect: broad range of feelings people experience, including both emotions and moods. Emotions: intense feelings directed at someone or something. Moods: less intense feelings than emotions that often arise without a specific event acting as a stimulus. Emotions are categorized into 2: positive. Positivity offset: at zero input (when nothing in particular is going on), most people experience a mildly positive mood. Emotions provide a context for how we understand the world around us. Acknowledge the effect that emotions and moods are having on use and to not discount our emotional responses as irrational or invalid. Moral emotions include sympathy for the suffering of others, guilt about our own immoral behaviour, anger about injustice. We tend to see moral boundaries as logical and reasonable, not as emotional. Identify sources of emotions and moods = better predict behaviour and manage people well. 2 primary influences: based on who you are (age and personality)
