BUS 272 Chapter 2: Individual Behaviour

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Sam Thiara

Document Summary

Lo1 4 factors that directly influence individual behavior and performance. Lo1 4 factors that directly influence individual behavior and performance (mars model) All four factors are critical influences on an individual"s voluntary behavior and performance. M/a/r are clustered together in the model because they are located within the person. S are external to the individual but still affect individual"s behavior and performance. The 4 mars variables are the direct predictors of employee performance, customer service, co-worker collegiality, ethical behavior, and all other forms of voluntary behavior in the workplace. Motivation represents the forces within a person that affect his or her direction, intensity, and persistence of voluntary behavior. (not actual behavior) Direction refers to the path along which people steer their effort. Intensity is the amount of effort allocated to the goal. Intensity is all about how much people push themselves to complete a task.