BUS 272 Chapter Notes - Chapter 13: Departmentalization, Job Satisfaction, Decision-Making
27 Dec 2012
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Organizational structure - how job tasks are formally divided, grouped, and coordinated. Restructuring - changing structures from time to time, often involving layoffs. Six key elements of designing organizational structure: work specialization - the degree to which tasks in the organization are subdivided into separate. Two trends of departmentalization: greater emphasis on customer departmentalization, rigid, functional departmentalization increasingly complemented by teams that cross over traditional departmental lines. Managers ensure right people are taking part in decision making, while employees are being empowered: self-managed and cross-functional teams have decreased relevance of chain of command. Span of control - the number of employees that report to a manager: the wider or larger the span, the more efficient an organization (in terms of cost) When it becomes too large, managers cannot allocate time to provide necessary leadership and support. Investments in employee training to reduce negative effects on performance: narrow spans have three major drawbacks:
