BUS 237 Chapter Notes - Chapter 8: Decision Support System, Russell L. Ackoff, Olap Cube

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 237
• Professor: Zorana Svedic

Document Summary

Rationality concept of rationality is hard to define. Processes are considered rational if they result in outcomes that are deemed good. Good outcomes may occasionally result from irrational processes, bad outcomes can result from good processes. Satisfice, choose the most reasonable and available solution. Managers will have no problem making decisions if they get the data they need (ackoff said for most managers, too many possibilities exist; should not expect to make better decisions even with perfect data) Poor decisions are made because managers lack relevant information (ackoff said, managers suffer from overabundance of irrelevant data, information overload) Managers know what data they need (ackoff, not sure what data they require, because of uncertainty they request more leading to information overload) Challenges for managers, to find the appropriate data and incorporate them into their decision- making process. Is can both help and hinder this process. Data stored in systems are generally dirty and inaccurate.