BUS 237 Chapter Notes - Chapter 2: Business Process Model And Notation, Business Process, Systems Analysis

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 237
• Professor: Peter Tingling

Document Summary

2 business process, management, and decision making. Eg. coffee roaster: process for assessing demand, ordering raw materials, making deliveries. Orgs make use of these processes to deliver goods & services to customers. Business process = series of tasks/steps designated to produce prod/service. Thought of as a system, can be called business system. Eg. inventory management processes, manufacturing processes, sales processes, customer support processes. Inventory for tim"s incl all goods they sell. Goal is to ensure there is enough inventory to fulfill customers" requests while making sure not too much inventory. Inventory management process works to balance demands from customers w/ inventory purchased from suppliers. Business analysts understand, model & redesign business processes. Goal is to dvlp an understanding of how an org works. Both suppliers & customers considered resources b/c they have value. Facilities = structures used w/in business process. Eg. factories, pieces of equip, trucks, filing cabinets, etc. W/ digital resources, facilities might incl inventories & databases.