BUS 237 Chapter : Unit 2 - Textbook Notes

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 237
• Professor: Kamal Masri

Document Summary

Unit 2: business processes, information and decision making. Understanding how things work helps us to make us more valuable memboers of the economy. Business process (also referred to as a business system): a network of activities, resources, facilities and information that interact to achieve some business objective. response: deliver order: all of the activities are required to recognize the stimulus and develop and implement the final response are components of the business process. Routine business processes: fulfilling customer order, receiving shipment for inventory, reviewing loan applications, creating a two week payroll. More complex business processes: developing a new product, deciding on a location for new store, designing a new marketing campaign. A business process consists of activities, resources, facilities, and information. Activities: transform resources and information of one type into resources and information of another type i. e. payment, update. When resources are used in a business process, the resource is referred to as a facility.