BUS 201 Chapter Notes - Chapter 10: Master Production Schedule, Flexible Manufacturing System, Manufacturing Resource Planning

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 201
• Professor: Peter Tingling

Document Summary

Lo 1 explain the meaning of the term production (or operations) and describe the four kinds of utility it provides. Service operations = production activities that yield tangible and intangible service products. Goods production = production activities that yield tangible products. Operations (or production) management = systematic direction and control of processes that transform resources into finished goods & services. Production managers = responsible for ensuring that operations processes create value & provide benefits. Lo 2 identify the characteristics that distinguish service operations from goods production and explain the main differences in the service focus. Service workers need human relations skills: services can be intangible and unstorable. If service not used when avail, usually wasted unstorable: customer"s presence in the operations process. Can affect operations process in terms of time/place/form. I. e. customer must go to salon for haircut, want to be conveniently located w/ convenient times & quality grooming: service quality considerations. Lo 3 describe two types of operations processes.