MHR 741 Chapter Notes - Chapter 7: Team Dynamics, Organizational Communication, Knowledge Management

• School: Ryerson University
• Department: Human Resources
• Course: MHR 741
• Professor: Genevieve Farrell

Document Summary

Leading causes of business failure is too much agreement among top management. Stimulates staff to increase their knowledge & skills. Increases frustration, job dissatisfaction, absenteeism, hostility, stress, aggression, violence & turnover. People focused conflict: interpersonal conflict that is personal. E. g. clash between difference personalities or interpersonal styles. In your face confrontation or high emotional fueled by moral indignation. Issue focused conflict: interpersonal conflicts that are substantive, or content, oriented. Conflict related to differences in perspectives and judgements. Helps recognize problems, identify solutions, and understand the issues better. Personal differences: variations among individuals" values and needs that have been shaped by difference socialization processes. Interpersonal conflicts stemming from such incompatibilities are the most difficult for a manger to resolve. Conflicts based on the resulting misunderstandings tend to be common but easy to resolve. Role incompatibility: the conflict-producing difference between worker"s tasks are interdependent but whose priorities differ because their responsibilities within the organization differ.