MHR 405 Chapter 9: MHR405-Chapter-9-Textbook-Notes

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Frank Miller

Document Summary

Communication plays a central role in organizational learning because knowledge en- ters the organization and is distributed to employees. A function of communication is decision making. Communication supports employee well-being; it conveys knowledge that helps em- ployees to better manage their work environment. The sender forms a message and encodes it into words, gestures, voice intonations, and other symbols or signs. The encodes message is transmitted to the intended receiver through on or more communication channels (media) The receiver senses the incoming message and decodes it into something meaningful. The sender looks for evidence that the other person received and understood the transmitted message (feedback) Intended feedback is encoded, transmitted, received, and decoded from the receiver to the sender of the original massage. Similar codebooks: the sender and receiver rely on codebooks" which are dictionaries of symbols, lan- guages, gestures, idioms, and other tools used to convey information.