ITM 601 Chapter Notes - Chapter 2: Specific Performance, Demand Forecasting, Dmaic

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 601
• Professor: Helen Chen

Document Summary

Quesion 1. 1: the phoenician in scotsdale stewarding process faces issues with uncertainty mainly due to leisure travelers and local clientele who consitute much more random and unpredictable demand relaive to pre-planned reservaions, events, banquets etc. This is a waste and an ineicient use of labor: unnecessary building design created longer routes for stewardess" to move between kitchens and complete their duies making their eiciency low. Mazes of corridors and privacy hedges added unnecessary miles to their travel totals. The poi program can implement changes to the basic low and work assignment of the stewardess" at the phoenician in scotsdale. Firstly, stewardess should be assigned blocks of area"s to work in rather than a single area or muliple area"s across the enire resort that could lead up to half a mile of walking for no reason. This way, stewardess" can walk only within the conines of an area that is easy to navigate (avoiding maze like corridors) and can specialize here.