ITM 505 Chapter Notes - Chapter 4: Business Process Outsourcing, Offshore Outsourcing, Business Process
6 May 2014
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Chapter 4 business process and it outsourcing. Business process outsourcing (bpo): many organizations have contract with service providers to handle complete business processes such as accounting/finance, customer service, hr, r&d, payroll, call centre processes. Example: a core business process for honda is the design for engines. Also the outsourcing a function can provide a considerable upgrade in capabilities and service. Another key outsourcing issue is concern over maintaining data security and integrity to safeguard against data security lapses: outsourcing firms need to put limits in additional outsourcings and subcontracting. Cost advantage: sales in developing countries increase more than 15% per year, therefore the cost advantage to outsource is being resourced. Intellectual property rights: various countries have widely divergent stances on the protection of corporate data, copyrights, patents, and trade secrets: you must consider whether the country has laws to protect your firm"s intellectual property. Evaluating and selecting appropriate activities and projects for outsourcing.
