ITM 102 Chapter Notes - Chapter 2: Chief Information Officer, Customer Relationship Management, E-Government

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Shikui Wu

Document Summary

Business intelligence: applications are technologies to help users make better business decisions. Chief information officer (cio):senior manager in charge of the information systems function. Chief knowledge officer (cko):senior executive in charge of knowledge management program. Chief privacy office (cpo):person responsible for ensuring a company complies with existing data privacy laws. Chief security officer (cso): head of a formal security function responsible for enforcing security policy. Collaboration:working with others to achieved shared and explicit goals. Customer relationship management (crm) systems:information systems that track all the ways in which a company interacts with its customers, analyze these interactions to optimize revenue, profit, customer satisfaction and retention. Cyberlocker:online file sharing service that allows users to upload file to a secure online storage site from which the file can be shared with others. Decision-support systems (dds): information systems that combine data and analytical models or data analysis tools to support semi-structured or unstructured decision making.