ITM 100 Chapter Notes - Chapter 2: Enterprise Resource Planning, Videotelephony, Intranet

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Robert Hudyma

Document Summary

Business processes: collection of activities needed to produce a product or service. Info systems automate many processes that used to be done manually such as checking a client"s credit, generating an invoice, shipping order. Understanding a companies business process allows you to see how the company works and also allows you to understand how to change a business to improve efficiency. 2. 2: types of info systems systems for different management groups: Business intelligence systems: focus on delivering info to support management decision making: help with monitoring, controlling, decision making, and administrative activites. Management info systems (mis): designates specific category of info systems that serving middle management: provide middle managers with routine reports on organizations, summarize companies basic operations using data from tps. Enterprise applications: enterprise applications: systems that span functional areas, focus on executing business processes across the business firm and include all levels of management, help businesses become more flexible and productive, 4 major enterprise applications: