ITM 100 Chapter Notes -Collaborative Software, Workflow Management System, Data Mining

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Ron Babin

Document Summary

Having information does not make someone knowledgeable. A person needs to understand the information, make inferences between various tidmitions of information and be able to apply that information into action. Capturing, classifying, evaluation, retrieving and sharing information assets in a way that provides context for effective decisions and actions. Systematic, effective management and use of an organization"s information resources that contain or embody knowledge. Sources include people, documents, presentations, spreadsheets, and warehouse solutions. Process through which organizations generate value from their intellectual and knowledge based assets. Km is about how companies cultivate and promote practices. Knowledge is a competitive advantage for a company. Km requires that organizations go well beyong providing information contained in documents. Knowledge management system (kms) supports capturing organizing and dissemination knowledge. Explicit knowledge consists of anything that can be documented, archived and codified often with the help of information systems. Tacit knowledge is the knowledge contained in people"s heads.