ITM 100 Chapter Notes - Chapter 2: G Suite, Extranet, Corporate Governance Of Information Technology

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Debashish Roy

Document Summary

Problem: training was expensive (much of what employees learned depended on instructors); Much knowledge was resident in employees, many of whom were expected to retire soon (made it essential to share pre-serving employee knowledge). Solutions: decided to learn off ea(cid:272)h other"s e(cid:454)pertise and deploy new tech to do so. More continuous, collaborative and connected through informal social learning, mentoring, coaching, job rotation, blogs and wikis. Used microsoft sharepoint to develop team sites and share knowledge (took advantage of its new social tools) Sharepoint allows groups to share documents and work together. Integrated all the ways employees learn and share knowledge. Illustrates how much organizations rely on is to improve performance and remain competitive. Shows how much systems support collaborating, teamwork and make diff in ability to execute, provide customer service and grow profits. Information systems make it possible for firms to manage info, make better decisions, and improve execution of business processes.