HTL 130 Chapter Notes - Chapter 6: Median Strip, Financial Analysis

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brownlouse811

28 Apr 2018

School

Ryerson University

Department

Hospitality and Tourism Management

Course

HTL 130

Professor

Zhen Lu

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Frot offie: departet i the hotel that are resposile for guest reseratios,

registratio, serie ad payets

Frod desk: area iside the hotel used for guest registratios ad payets

FOM: frot offie aager

Frot desk is resposile for three ai areas:

- Property Maageet Syste PMS

- Guest series

- Guest Aoutig ad Data Maageet

*PMS: syste used to reord guest reseratios, fiaial iforatio, ad data

related to the operatio of a hotel’s frot offie

Cetral reservatio syste CRS: hotel syste used to reord guest roo

reseratios

Guest Cyle

- Pre-Arrial efore sale> Arrial> Oupay stay> departure hek-out

Frot Offie Futio

- Reseratio> Registratio> Oupay Series> Chek Out ad History

- Guest aoutig> Estalishet of Credit> Charge postigs> ight audit

esure aout of trasatios ad iiize late harge trasatios,

eause this ill upset the ustoers ad ost ore for the orgaizatio to

get the oey ak> Settleet alae sheet o ustoer ill e 

Frot Offie Reordkeepig Systes

- No-autoated efore 97s [had ritte]

- Sei-autoated postig ahies- a do siple ath, prit reeipts

- Autoated

Frot Offie Coputer Appliatio

Reservatio Module

- Aailaility/ foreastig

- Reseratio reords

- Reseratio ofiratio

- Roo priig

- Reeue aageet

Roo Maageet Module

- Roo status

- Registratio

- Roo assigets

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HTL 130 Chapter Notes - Chapter 6: Median Strip, Financial Analysis

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