GMS 455 Chapter Notes - Chapter 6: Clsc, Dmaic, Pareto Chart
25 Dec 2015
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3 distinct areas: quality assurance, process quality control. Understand and agree with client re: quality and how to measure it. Improving quality within the org using projects , e. g. improving hiring processes. If not, correct the corrective processes: organization quality. Quality: the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs . Grade refers to the category assigned to deliverables with same. E. g. boxes all perform same function (hold shit) but there"s. Quality: how it performs against the standard for that box grade. If box graded to support 25 kg and you load 30 kg and it fails, that doesn"t mean it"s shit quality because you overpacked cardboard, plastic, metal, etc. different grades. E. g. every performance is 4. 5 hours precise, but if your target is 3 hours, inaccurate. Zero defects - idea that achieving zero defects will save you $
