GMS 401 Chapter Notes - Chapter 1: Sales Presentation, Abraham Maslow, Hawthorne Effect
21 Oct 2014
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Operations management a set of processes designed to work together. All parts of the system must work together. 3 types of processes: core (operational) directly create goods and/or services, support process that supports the core/operational processes, managerial govern the system . Efficiency operating at minimum cost and time. Effectiveness achieving intended goals of the firm to ensure profitability and sustainability. Craft production skilled trades people do all the steps in the making of a product. Craft production (or one-off production) is the process of manufacturing by hand with or without the aid of tools. Handicraft, more precisely expressed as artisanic handicraft, sometimes also called artisanry, is a type of work where useful and decorative devices are made completely by hand or by using only simple tools. Adam smith the wealth of nations division of labour . The hawthorne effect an increase in worker productivity produced by the psychological stimulus of being singled out and made to feel important.
