GMS 401 Chapter Notes - Chapter 7: Total Quality Management, Quality Management System, Iso 14000
13 Mar 2017
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Document Summary
Improvements in quality helps firms increase sales and reduce costs, both of which can increase profitability. Increase in sales often occur as firms speed response, increase or lower selling prices, and improve their reputation for quality products. In this technological age, quality is an international, as well as om, concern. Iso 14000: a series of environmental management standards established by the iso, five core elements, environmental management, auditing, performance evaluation. Lead to promote change: create consistency of purpose, build quality into the product; stop depending on inspections, build long-term relationships based on performance instead of awarding business on price. Start training: continuously improve product, quality, and service, emphasize leadership, drive out fear, break down barriers between departments, remove barriers to pride in work, put everyone to work on the transformation. Six sigma: a program to save time, improve quality, and lower costs. It is a strategy because it focuses on total customer satisfaction.
