GMS 401 Chapter Notes - Chapter 7: Six Sigma, Process Capability, Dmaic

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Wally Whistance- Smith

Document Summary

What does the term quality control mean: quality control is an activity that evaluates quality characteristics relative to a standard, and takes corrective action when they do not meet standards. How is quality control accomplished: by monitoring and inspecting the product during process. Statistical quality control uses statistical techniques & sampling to monitor & test the quality of goods & services: acceptance sampling determines to accept or reject a product, statistical process control determines if process is operating within acceptable limits. Inspection is the appraisal of goods/services against standards. The best companies design quality into the process, thereby reducing the need for inspection/tests. Statistical process control planning process: define important quality characteristics, and how to measure, for each characteristic, determine a quality control point, plan. Where centralized or on-site: plan the corrective action process. Statistical process control: statistical evaluation of the output of a process during production.