GMS 200 Chapter Notes - Chapter 1: Interpersonal Relationship

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Deborah De Lange

Document Summary

Manager: person who supports, activates, and is responsible for the work of others. Top managers: guide the performance of the org. as a whole/ one of its major parts. Middle manager: oversee the work of large department or divisions. Team player: reports to middle managers and supervise non-managerial workers. Line managers: directly contribute to producing the organization"s goods/services. Staff managers: use special technical expertise to advise and support line workers. Functional managers: responsible for one area, such as finance, marketing, production, personnel, accounting, or sales. Administrator: manager in a public or non-profit org. Accountability: requirement to show performance results to a supervisor. Effective manager: helps others achieve high performance and satisfaction at work. Quality of work life: overall quality of human experience in the workplace. Help operating workers do their jobs and solve problems (support) Process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals.