GMS 200 Chapter Notes - Chapter 1: Total Quality Management, Shamrock, Peter Drucker

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Ricardo Reyes

Document Summary

World of work going under changes that give us opportunities along with uncertainty. Changes effect trends regarding intellectual capital, globalization (iphone5 release), technology (toys r" us tot ipad), workforce diversity, ethics (last 10 years scandals increase) and careers (baby boomer times vs. today) Dynamics of ever-present change extend into workplace and raise a host of new career challenges. Smart workers commit to continuous learning and personal development. Companies with a future commit to employees (people) and offer inspirational leadership, reward, respect people and provide a supportive work environment. Six areas where the world of business has undergone change. Internet has leveled the playing field for small companies. New business models, communication tech and distribution methods enable businesses to take products/services wherever they want. New generation of workers changing management styles and corporate culture as they force baby boomer bosses to consider worth ethic.