GMS 200 Chapter Notes - Chapter 2: Total Quality Management, Joseph M. Juran, Mary Parker Follett

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Omid Jahidi

Document Summary

Gms200 chapter 2 management learning (past to present) There are 3 branches of classical approaches: 1) scientific management (frederick taylor, 2) administrative principles (henri fayol, 3) bureaucratic organization (max weber) There was a labor shortage (cid:523)women didn"t work(cid:524). Firms had money and wanted to expand, but the limited supply of workers at the time raised questions about how best to get the most output per hour or labor. Job design should be based on scientific methods, not guesswork. The training and development of workers should also be based on scientific methods. Managers should help workers to follow scientific approaches in carrying out their assigned duties. Managers should plan and analyze the job, while. End of (cid:498)taylorism(cid:499): workers should focus on performing their assigned jobs. (cid:498)taylorism(cid:499) was never accepted by u. s. workers (cid:523)191(cid:887)(cid:524). The complaints of unionized workers were noted by. U. s. legislations: scientific management was seen as being exploitative; its influence on management waned thereafter.