GMS 200 Chapter Notes - Chapter 7: Decision Support System, Customer Relationship Management, Electronic Data Interchange

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Shavin Malhotra

Document Summary

society third wave of development information-driven, digital, networked, continuously evolving. productivity is a measure of output from a production process, per unit of input. knowledge worker: add value to organizations through intellect. Intellectual capital: the collective brainpower or shared knowledge of a workforce (also called collective brainpower, share knowledge of a workforce that can be used to create wealth) drunker called productivity of knowledge and knowledge workers depends on two must have competencies: computer competency ability to understand computers and. 2. to use them to their best advantage. Information competency ability to use technology to locate, retrieve, evaluate, organize, and analyze information for decision making. electronic commerce is buying and selling goods and services through use of the. It breaks down barriers, b/w organizations and key elements in the external environment www. notesolution. com. It plays important role in customer relationship management (preferences, needs, satisfactions)