CRI 400 Chapter Notes - Chapter 5: Interpersonal Communication
14 Jan 2017
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Habit 5: seek first to understand, then to be understood - principles of empathic. We often fail to take time to diagnose (to deeply understand the problem first) This habit is key to effective interpersonal communication. 4 basic types of communication - critical to effectiveness: reading, writing, speaking, listening. If you want to interact effectively with me, to influence me, you first need to understand me. (250) - this builds trust. You have to build the skills of empathic listening on a base of character that inspires openness and trust. And you have to build the emotional bank accounts that create a commerce between hearts. (250) . Most people do not listen with the intent to understand; they listen with the intent to reply. They"re either speaking or preparing to speak. (251) . Listening at 4 levels: ignoring, pretending, selective, attentive. Empathic listening with the intent to understand.
