CMN 279 Chapter Notes - Chapter 2-3: Chronemics, Voicemail, Cybernetics
2 Oct 2017
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Document Summary
Case study: rim (blackberry, service outage in 2011 and inadequate response. How we communicate: sharing of symbols, words, gestures, to create meaning, rhetoric (persuasion), semantics (words we choose), semiotics (how meaning is assigned/understood), cybernetics (how info is processed and how comm. systems function) Communication is: situated (dependent on culture/environment, relational (ability to interact e ectively and ethically acc. to what is needed in the moment, may be at di times, transactional (co-op activity where ppl adapt to one another) Elements (communication process model: sender, encoding, channel, receiver, decoding, feedback. Barriers: noise (unintentional factor that interferes, channel overload (voicemail box full, info overload, emotional interference, semantic (word w/o meaning = misinterpretation, physical and technical , mixed msgs, channel barriers, enviro interference. Overcoming barriers: be timely and time-sensitive, be purposeful, listen and read well, be context-sensitive, be proactive. 1. inter/intra personal: small group (3-20, organizational (hierarchical social system, internal and external) 4. intercultural: mass (small group to large anonymous audience)
