COMM 200 Chapter Notes - Chapter 12: Operations Management, Value Chain, Workflow

• School: Queen's University
• Department: Commerce
• Course: COMM 200
• Professor: Darren Mc Caugherty

Document Summary

Workflow optimization and technology based automation: 2. Monitoring of customer and market behaviour in order to predict future trends and needs and uncover business opportunities: 3. Enhanced service support via data-based knowledge management: 4. Intelligent forecasting, again based on data-based analytics in order to enhance the scheduling accuracy of the various tasks and processes the organization undertakes in the deliver of goods to the marketplace. Process management: operations managers have 4 core decision areas that need to be examined, process design, layout, and execution, materials management, facility design and layout, capital asset evaluation and acquisition. Maximum utilization of the capital asset base: represents the design to minimize unnecessary expenses due to inefficient transportation flows, poor inventory management, and poor capacity management due to inaccurate sales forecasting, 2. Information technology-based operational analytics: information technology based analytics focuses on 2 elements, 1. Combining software with operations infrastructure to improve the deliver of goods to the market: 2.