COMM 190 Chapter Notes - Chapter 11: Outsourcing
27 Sep 2013
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Document Summary
The department of people in an org who provide technical support are called it services: these people must be managed just like any other department. The chief information officer is the principle manager of the it department. The chief technology officer is the head of the technology group sort through new ideas and products to identify those that are most relevant to the org. Operations manages the computing infrastructure including individual computers, computer centres, networks, and communications media. Development manages projects that acquire new information systems as well as maintains existing info systems. Business analysts or systems analysts are people who work with users, operations and vendors to acquire and install licensed software and to set up the system components around that software. Outsourcing relations exists in orgs that have negotiated outsources agreement with other companies to provide equipment, applications, or other services.
