COMM 151 Chapter Notes - Chapter 13: Satisficing, Organizational Conflict, Negotiation

• School: Queen's University
• Department: Commerce
• Course: COMM 151
• Professor: Christopher Miners

Document Summary

Interpersonal conflict: a process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. Classic conflicts include antagonistic attitudes and behaviour develop a dislike for each other. Antagonistic behaviour includes name calling, sabotage or physical aggression. Without interaction or cohesion people have a tendency to develop a more positive view of their own in group and less view of the out-group which they are not a member. Identifying with success of one"s group and disassociating oneself from out group failure boost self-esteem and provides comforting feelings of social solidarity. Might identify with a group based on: race, gender, job functions, or job level. Likelihood of conflict increases because the emphasis on teams in organizations places high premium on getting employees to identify strongly with their team. The prevalence of intergroup bias suggests that orgs will have to pay special attention to managing relationships between teams.