MGMT 2130 Chapter Notes - Chapter 9: Departmentalization, Job Design, Job Performance

• School: Mount Royal University
• Department: Management
• Course: MGMT 2130
• Professor: ( M G M T2130equivalentwith Athabasca University)- A D M N232

Document Summary

Vertical and horizontal configuration of departments, authority, and jobs within a company. Collection of activities that transform inputs into outputs that customers value. Subdividing workers into separate organizational units responsible for completing particular tasks. Organizing work and workers into separate units responsible for particular business functions or areas of expertise. Allows work to be done by highly qualified specialists. Communication and coordination are less problematic for departmental managers. Cross-department coordination can be difficult though: product departmentalization. Organizes work and workers into separate units responsible for producing particular products or services. Allow managers and workers to specialize in one area. Easier for top managers to assess the performance of work units. Decision making is faster because managers and workers are responsible for the entire product line rather than for separate functional departments. Challenge of coordinating across the different product departments: customer departmentalization. Organizes work and workers into separate units responsible for particular kinds of customers.