COMMERCE 3S03 Chapter Notes - Chapter 4: Brainstorming, 5 Whys, Problem Solving

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 3S03
• Professor: Carolyn Capretta

Document Summary

A problem: exists whenever a gap exists between actual performance and desired performance: anytime there is a discrepancy between what you as a manager want to happen and what is actually happening there is a problem. A (cid:373)a(cid:374)ager"s pri(cid:373)ar(cid:455) jo(cid:271) is to sol(cid:448)e pro(cid:271)le(cid:373)s. Problem solving: is the process of taking corrective action to meet objectives and achieve desired results. Stages in the problem solving process pg 159. Innovation- challenge status quo and create radical breakthroughs. Adaptation expand on and improve status quo. 7 steps to squash your creativity: eek the (cid:862)(cid:272)orre(cid:272)t(cid:863) a(cid:374)s(cid:449)er, be a(cid:374) (cid:862)e(cid:454)pert(cid:863, always think logically, stay in your comfort zone, follow the rules, fear failure, thi(cid:374)k (cid:862)i"(cid:373) (cid:374)ot (cid:272)reati(cid:448)e(cid:863) As a manager, you will be a problem solver. A problem exists when there is a discrepancy between what a managers want to happen and what is actually happening.