COMMERCE 3S03 Chapter Notes - Chapter 4: Satisficing, Problem Solving, British Association For Immediate Care
10 Feb 2018
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A (cid:373)a(cid:374)age(cid:396)"s p(cid:396)i(cid:373)a(cid:396)(cid:455) jo(cid:271) is to sol(cid:448)e p(cid:396)o(cid:271)le(cid:373)s. Problem: exists whenever a gap exists between actual performance and desired performance when things are not operating as they should. Problem solving: basically means the process of taking corrective action to meet objectives and achieve desired results. Stage 1 involves defining the problem and getting clear about the goals and outcomes managers desire: recognize the problem. This process resembles the military concept of gathering intelligence. Managers scan the relevant world around them to determine whether the organization is satisfactorily progressing. When individual or organizational accomplishment is less than desired goals and outcomes, a problem exists so(cid:373)e aspe(cid:272)t of pe(cid:396)fo(cid:396)(cid:373)a(cid:374)(cid:272)e is(cid:374)"t up to pa(cid:396). Intuitive problem identification: means using your experience and judgment to recognize problems. Useful intuition is based on years of experience and hands-on practice that is stored in the subconscious mind: diagnose the problem. Diagnosis is the next key step in defining the problem.
