COMMERCE 3S03 Chapter Notes - Chapter 13: Smart Criteria, Performance Management, Job Analysis
22 Oct 2017
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Achieving desires outcomes: getting the right people and managing performance. Performance management is a continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning performance with strategic goals of the organization. It means keeping everyone moving in the same direction and accountable for attaining specific results that help the company meet its overall goals. Develop a disciplined approach that accomplishes work on time and within budget, while also aligning the work of your team or department with the needs and goals of the larger organization. Etti(cid:374)g goals a(cid:374)d defi(cid:374)i(cid:374)g desired out(cid:272)o(cid:373)es for the tea(cid:373)"s (cid:449)ork. Structure of the work is clear and the roles for the team members are well defined and mechanisms exist for lateral communication and coordination. Plan for action gives people details about where they are headed and how to get there. To keep work progressing as desired monitor the work that is assigned using metrics to measure operations and evaluate performance.
