COMMERCE 2KA3 Chapter Notes - Chapter 12: Middle Management, Decision Support System, Decision-Making
17 Dec 2020
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Different levels in an organization (senior, middle, operational managers and employees) have different information requirements. Structured: (operational management/ employees and teams) repetitive and routine and involve definite procedures for handling them. Example, restocking inventory, determining special offers to customers etc. Semi-structured: (middle management) only part of a problem has a clear-cut answer provided by an accepted procedure. Example, allocating resources to managers, or developing a marketing plan etc. Unstructured: (senior management) where decision maker must provide judgement, evaluation, and insight to solve the problem. All these decisions are novel, important, and non-routine with no well-understood or clear-cut procedure. Example, approval of capital budget, deciding corporate objectives etc. 4 different stages where you can return back to the previous step if the solution doesn"t work. Intelligence: consists of discovering, identifying, and understanding the problems. Design: involves identifying and exploring various solutions to the problem. Implementation: making the chosen alternative work and continuing to monitor how well the solution is working.
