COMMERCE 2KA3 Chapter Notes - Chapter 5: Information Technology Management, Wintel, Centralized Computing
17 Dec 2020
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Document Summary
It structure - shared technology resources that provide a platform for the firm"s specific is applications. It can be an investment in hardware, software, and services like consulting, education, and training which are shared across the entire firm. The services a firm is capable of providing to its customers are a direct function of it infrastructure. It infrastructure serves the interest of the firm providing services to customers, suppliers and its own employees. Therefore they are firm wide, budgeted by management, and composed of human and technical capabilities. Data management services (storing, managing and analyzing capabilities) Software services (erp, customer relation management scm etc. ) It standard services (providing info about what tech to use, when and how) Mainframes: largest category of computer used for major business processes. Supports thousands of online remote terminals connected to a centralized mainframe. Pattern changed with minicomputers: middle range computers used in systems for universities or factories.
