COLLAB 2N03 Chapter Notes - Chapter 1: Corporate Social Responsibility, Critical Role, Hawthorne Effect
5 Feb 2015
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Ob chapter 1 organizational behaviour & management. Organizations: social inventions for accomplishing common goals through group efforts. Organizational behaviour: the attitudes and behaviours of individuals and groups in organizations. This critique of bureaucracy addressed several specific problems: Strict specialization is incompatible with human needs for growth and achievement. Can lead to employee alienation from organizations and clients. Strong centralization and reliance on formal authority often fail to take advantage of the creative ideas and knowledge of lower-level members, who are often closer to the customer. Organizations will fail to learn from its mistakes, which threaten innovation and adaption. Strict, impersonal rules lead members to adopt the minimum acceptable level of performance that the rules specify. If a rule states that employees must process at least 8 claims a day, 8 claims will become the norm. Strong specialization causes employees to lose sight of the overall goals of the organization.
