MGCR 222 Chapter Notes - Chapter 8-10: Guanxi, Bellhop

• School: McGill University
• Department: Management Core
• Course: MGCR 222
• Professor: Mallika Banerjee

Document Summary

Mgcr222 introduction to organizational behavior: week 12: l3. 7. 1a) strong culture: there is cohesion around the culture beliefs, behavioral rules, and traditions from years ago. Employees use strong culture elements in public displays for decision making within the organization in this case the roaring dragon hotel. Rdh commitment operates the business which directed by the culture and there"s also unfaltering commitment by rdh to support its key stakeholders related to the community, society norm and also environment. Second dimension: individualism/collectivism related to the low services and no tracking of employee"s productivity. Since rdh was originally a 3 star hotel then jump to a 5 start hotel, there"s a massive change to make in every department around the hotel. As we know in the case, the transformation was not very smooth and successful and co-owners have no control over the selection process so later the nu fu travel cancelled all future tours booked with rdh.