MGT 201 Chapter Notes - Chapter 4: Typee, Causal Inference, Test Market

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A business opportunity is a situation that makes some potential competitive advantage possible. A business problem is a situation that makes some significant negative consequence more likely. Many business problems are commonly inferred from symptoms, which are observable cues that serve as a signal of a problem because they are caused by that problem. Decision making is the process of developing and deciding among alternative way of resolving a problem or choosing from among alternative opportunities. A decision maker must recognize the nature of the problem or opportunity, identify how much information is currently available and how reliable it is, and determine what additional information is needed to better deal with the situation. Complete certainty means that the decision maker has all information needed to make an optimal decision. This includes the exact nature of the business problem or opportunity. Uncertainty means that the manager grasps the general nature of desired objectives, but the information about alternatives is incomplete.

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