COMM 222 Chapter Notes - Chapter 8: Hazing, Westjet, Organizational Culture

• School: Concordia University
• Department: Commerce
• Course: COMM 222
• Professor: Tony Bongiorno

Document Summary

The shared beliefs, values, and assumptions that exist in an organization. These shared beliefs, values, and assumptions determine the norms that develop and the patterns of behavior that merge from these norms. It influences the way employees think, feel, and behave towards each other and towards people outside the organization. Cultu(cid:396)e (cid:396)ep(cid:396)ese(cid:374)ts a t(cid:396)ue (cid:862)(cid:449)ay of life(cid:863) fo(cid:396) o(cid:396)ga(cid:374)izatio(cid:374)al (cid:373)e(cid:373)(cid:271)e(cid:396)s, (cid:449)ho ofte(cid:374) take its influence for granted. It tends to be fairly stable over time and once established it can persist and provide social continuity. Culture can have a strong impact on both organizational performance and employee satisfaction. The content of a culture can involve matters that are internal or external to the organization. Internal: co. supports innovation, risk taking or secrecy of information. External: co. supports putting the customer first or behaving unethically toward competitors. It is through communication that the culture is transmitted. Example: new hires learn the culture from long-time organizational members.