OPER 2P91 Chapter Notes - Chapter 1: Scientific Management, Human Factors And Ergonomics, Savings Account
6 Feb 2016
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Operations management (om) set of activities that create value in the form of goods/services by transforming inputs into outputs. May be hidden or unknown to consumer e. g. , transfer of funds from savings account to chequing, liver transplant, education. Value for the customer is created through the three functions (mktg, Firms don"t create this value by themselves, they rely on variety of. Supply chain: global network of organizations and activities that supply suppliers raw materials, actg firms with goods/services. Competitive advantage and efficiency is achieved through members of the supply chain, collaborating to achieve high levels of customer satisfaction. Perform basic functions of management process: planning, organizing, leading, controlling, staffing. 40% of all jobs are in om they make. 10 strategic om decisions: design of goods/services: Maintenance: requires decisions that consider facility capacity, production demands, and personnel necessary to maintain a reliable and stable process. Credited for early popularization of interchangeable parts through standardization and quality control.
