COMM 243 Chapter Notes - Chapter 10: Silent Treatment, Headon, Passive-Aggressive Behavior
31 Jul 2018
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Lesson 10: managing interpersonal con icts: de ne con ict in different ways: as a perceived struggle, as incompatible goals, as scarce resources, or as interdependence between at least two parties or individuals. pg 278. Expressed struggle - con ict can exist only when both parties are aware of a disagreement. You can show your displeasure nonverbally through a dirty look or the silent treatment. Perceived incompatible goals - all con icts appear as if one party"s gain is another"s loss. There are solutions that allow both parties to get what they want. People often fail to see mutually satisfying solutions to their problems. As long as they perceive their goals to be mutually exclusive, con ict will continue to exist. Perceived scarce resources - con icts also exist when people believe there isn"t enough of something to go around.
