MGMT1001 Chapter Notes - Chapter 4: Job Satisfaction, Employee Engagement, Absenteeism

• School: UNSW, UNSW Sydney
• Department: Management
• Course: MGMT1001
• Professor: Catherine Collins

Document Summary

] in order to understand what influences employees to engage in certain behaviours, an understanding of the most common (and important) behaviours is needed. Research has shown that these behaviours are affected by attitudes, personality, perception and learning . An attitude is a person"s disposition or feeling about a person or object that is usually expressed in a person"s behaviour. Note: when we refer to "attitudes" we usually refer to the affective component. " In the organisational context, managers are usually only concerened with job related attitudes, the most important of which are job satisfaction , job involvement , organisational commitment and employee engagement . Job satisfaction is an employee"s general attitude towards their job. It is very closely related to the worker"s productivity, turnover, absenteeism as well as customer satisfaction . In general, high job satisfaction translates into more effective and efficient workers, lower turnover, absenteeism and workplace misbehaviour, and high customer satisfaction and citizenship behaviour.