MGMT20001 Chapter Notes - Chapter 1: Human Capital, Virtual Work, Intellectual Capital
25 May 2018
School
Department
Course
Professor
Organisational behaviour is the study of what people think, feel and do in and around organisations
Levels of analysis
-
the individual, team and organisation
Organisations are groups of people who work interdependently towards some purpose
They are collective entities
1.
Their members have a collective sense of purpose
2.
Key features of organisations:
The Field of Organisational Behaviour
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Globalisation:
Globalisation refers to economic, social and cultural connectivity with people in other parts of the
world
More widespread due to government liberalisation of trade and immigration policies
More intense because information technology and transportation systems have enabled tighter
interdependence among organisations around the planet
Benefits
-
larger markets, lower costs, greater access to knowledge and innovation
Debate about whether globalisation benefits developing nations, is responsible for increasing work
intensification, reducing job security and work
-
life balance in developed countries
Increasing workforce diversity:
Surface
-
level diversity refers to the observable demographic or physiological differences in people
(e.g. race, ethnicity, gender, age and physical disabilities)
Deep
-
level diversity refers to differences in the psychological characteristics of employees (e.g.
personalities, beliefs, values and attitudes)
Advantages
-
provides diverse knowledge
Challenges
-
employees with diverse backgrounds usually take longer to perform effectively
together, source of conflict which can reduce information sharing and morale
An inclusive workplace
-
improves fairness in employment decisions which increases employee
satisfaction and loyalty, nurtures a culture of respect which improves cooperation and coordination
Emerging employment relationships:
Work
-
life balance is the degree to which a person minimises conflict between work and non
-
work
demands
Virtual work is work performed away from the traditional physical workplace through the use of
information technology
Benefits of virtual work
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attracts well
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educated, tech
-
savvy younger
-
generation employees,
improves work
-
life balance for most people, improves productivity, cost savings
Challenges and limitations
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more social isolation, less cohesion with co
-
workers, those who cannot
telework find it unfair
Contemporary Challenges for Organisations
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Document Summary
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