MGMT2100 Chapter 3: Chapter 3
Document Summary
Communication: the less distortion, the more employees will receive goals, feedback and other management messages as intended. This, in turn, should reduce a(cid:373)(cid:271)iguities a(cid:374)d (cid:272)larif(cid:455) the group"s task: extensive use of vertical, lateral, and informal channels also increases improves group flow, reduces uncertainty, and communication performance and satisfaction, perfect communication is unattainable. Yet a positive relationship exists between effective communication and worker productivity. Choosing the correct channel, being an effective listener, and using feedback can make for more effective communication: whate(cid:448)er the se(cid:374)der"s e(cid:454)pe(cid:272)tatio(cid:374)s, the (cid:373)essage as de(cid:272)oded i(cid:374) the re(cid:272)ei(cid:448)er"s (cid:373)i(cid:374)d represe(cid:374)ts his or her realit(cid:455).
