MGMT100 Chapter Notes - Chapter 3: Competitive Advantage, Ingroups And Outgroups, Advantageous
MGMT100: MANAGING: PEOPLE, SYSTEMS AND CULTURE, WEEK 7
Learning Outcome:
Demonstrate how effective management processes contribute to ethical human relations dynamics and
culture formation in an organisation (LO2)
Essential Question:
What do you believe are the key elements of a strong organisational culture?
Notes:
Organisational culture:
• Organisational culture – defined as the systems of shared beliefs and values that develops within
an organisation and guides the behaviour of its members
o Sometimes referred to as the corporate culture of the business
• Observable culture – is visible; it is what one sees and hears when walking around an organisation
as a visitor, employee or customer
o Includes the elements of daily organisation life; through them, new members learn the
ogaisatios ultue ad share them with others
➢ Stories — oral histories and tales, told and retold among members, about dramatic
incidents in the life of the organisation
➢ Heroes — the people singled out for special attention and whose accomplishments
are recognised with praise and admiration among members; they include role
models
➢ Rites and rituals — the ceremonies and meetings, planned and spontaneous, that
celebrate important occasions and performance accomplishments
➢ Symbols — the special use of language and other non-verbal expressions to
communicate important themes of organisational life
• Organisational culture is based on the core values of the business – underlying belief shared by
members of the organisation that influence their behaviour
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