BSAD 120 Study Guide - Fall 2018, Comprehensive Midterm Notes - Job Satisfaction, Organizational Commitment, Job Performance
12 Oct 2018
School
Department
Course
Professor
BSAD 120
MIDTERM EXAM
STUDY GUIDE
Fall 2018
BSAD 120
8/30/18
Overview of Organizational Behavior
- Organizational Mechanisms
o Organizational culture
o Organizational structure
- Group mechanisms
o Leadership: styles and behaviors
o Leadership: power and negotiation
o Teams: processes and communication
o Teams: characteristics and diversity
- Individual characteristics
o Ability
o Personality and cultural values
- Individual mechanisms
o Job satisfactions
o Stress
o Motivation
o Trust, justice, ethics
o Learning and decision making
- Individual outcomes
o Job performance
o Organizational commitment
What is Organizational behavior
- A field of study devoted to understanding, explaining, ultimately improving the attitudes
and behaviors of individuals and groups in organizations
- People and groups + things = organization
What are Organizations?
- groups that work interdependently toward some purpose
o structured patterns of interaction
o coordinated tasks
o share a set of values
- examples:
o UVM, city of Burlington (public)
o Burton Snowboards (private)
o Red Cross (non-profit)
find more resources at oneclass.com
find more resources at oneclass.com
Two Key Partners
- Strategic management
o Focuses on product choices
o Industry trends and characteristics
o Emphasis on profitability
- Human resource management
o People are your best asset
o Focuses on people
o Compensation and benefits
o Training and development
o Performance
Why does Organizational Behavior Matter?
- Improved product quality
- Increased customer satisfaction
- Increased employee satisfaction
- Increased employee retention
- High profitability
EXAM STUFF!!
Does Organizational Behavior Matter?
- The Resource-Based View of organizations:
o A fir’s resoures a reate log-term strategic advantage and are valuable
when rare and inimitable (not easily imitated by another firm)
o People can be strategic resources that need to be managed well like any other
resource:
▪ Rare: good people are hard to find
▪ Inimitable: history and collective wisdom, numerous small decisions
socially complex resources (trust and organizational culture)
- A firm can create long-term strategical/competitive advantage (CA) when it has
resources that are: VRIN
o Valuable
o Rare
o Imperfect imitability
o Non-substitutable
- Also, I lack of understanding and implementation of organizational behavior, then
negative implications for organizations:
o Employees who feel unfairly treated are more likely to steal, quit, and be less
committed to decisions and their jobs
o Employees who are mistreated by their supervisors are more likely to have
mental and physical illness
Rule of One-Eighth
- The best companies understand the importance of OB
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Organizational mechanisms: organizational culture, organizational structure. Group mechanisms: leadership: styles and behaviors, leadership: power and negotiation, teams: processes and communication, teams: characteristics and diversity. Individual characteristics: ability, personality and cultural values. Individual mechanisms: job satisfactions, stress, motivation, trust, justice, ethics, learning and decision making. A field of study devoted to understanding, explaining, ultimately improving the attitudes and behaviors of individuals and groups in organizations. People and groups + things = organization. Groups that work interdependently toward some purpose: structured patterns of interaction, coordinated tasks, share a set of values. Examples: uvm, city of burlington (public, burton snowboards (private, red cross (non-profit) Strategic management: focuses on product choices. Industry trends and characteristics: emphasis on profitability. Human resource management: people are your best asset, focuses on people, compensation and benefits, training and development, performance. Inimitable: history and collective wisdom, numerous small decisions socially complex resources (trust and organizational culture)
