MAN 336 Study Guide - Midterm Guide: Emotional Labor, Cognitive Dissonance, Organizational Identification
Document Summary
Emotion and mood contagion the spillo(cid:448)er of o(cid:374)e"s e(cid:373)otio(cid:374)s a(cid:374)d mood onto others. Emotional labor is a situation in which a person displays organizationally desired emotions in a job: emotional dissonance the emotions we actually feel are inconsistent with the emotions we try to project. We are expected to act with one emotion while we actually feel quite another. Emotional empathy: cognitive empathy an ability to know how others are viewing things, emotional empathy an ability to feel what the other person is experiencing in a particular situation. Cultural aspects of emotions and moods: informal cultural standards called display rules govern the degree to which it is appropriate to show emotions. What is an attitude: an attitude is a predisposition to respond in a positive or (cid:374)egati(cid:448)e (cid:449)ay to so(cid:373)eo(cid:374)e or so(cid:373)ethi(cid:374)g i(cid:374) o(cid:374)e"s e(cid:374)(cid:448)iro(cid:374)(cid:373)e(cid:374)t. Components of attitudes: cognitive component- reflects underlying beliefs, opinions, knowledge, or information a person possesses.
