MO 300 Study Guide - Final Guide: Psychological Safety, Directed Graph, Groupthink

• School: U of M
• Department: Management and Organizations
• Course: MO 300
• Professor: Professor Kim

Document Summary

Complex systems: highly susceptible to failures because, 1. ) complex interactions different elements interact in unexpected ways; difficult to know beforehand, ex) logistic problems, 2. ) Tight coupling fairly rigid sequences of time-dependent activities; one problem triggers next: ex) snowballing, caused by lack of slack; acclimatization process. Buffering against complex system problem: psychological safety allows for members to speak up stop one problem before becoming many problems low psychological safety groupthink overestimation of group, self censorship, escalation of commitment. Pluralistic ignorance = groupthink: norm for consensus overrides realistic appraisal of alternative course of action, symptoms, 1. ) Overestimation of group (group knows best: illusion of invulnerability, creates excessive optimism that encourages taking extreme risks, collective rationalization, members discount warnings and do not reconsider assumptions, 2. ) Self censorship: pressure toward uniformity, members under pressure not to express arguments against any of the groups views, illusion of unanimity, majority view and judgments are assumed to be unanimous, ex) guides not speaking up in everest, 3. )