BUAD306 Study Guide - Fall 2018, Comprehensive Midterm Notes - Variety Store, Time, Starbucks
12 Oct 2018
School
Department
Course
Professor
BUAD306
MIDTERM EXAM
STUDY GUIDE
Fall 2018
BUAD306
August 31 Notes
Chapter 1
What are some operations that happen in Starbucks?
• Cashier – taking your money and order
• Coffee gets made
• Inventory
o Counting
o Ordering
o Storing
o Restocking
• Cleaning/maintenance
• Creating shift schedule
• Hiring/firing
• Training
• Payroll
• Import
• Roasting
• To generalize, different operations happen in the stores and outside, in front of the
customer and behind the scenes
Operations Process (Transformation Process)
• Input
o Goes through transformation process
• Becomes Output
o Output provides value
o Goal: satisfying customers
o Goal: profit
▪ If profit is not generated then there is no point
• Value Add: difference of value of inputs and outputs
o The role of operations is to add value
• Transformation processes change all the time based on consumer needs, change in
environment, etc.
o Want to improve the process – decrease costs, improve efficiencies, etc.
o Also want to continually meet/exceed customer needs
o Technology can change the transformation process
▪ Packaging, stocking, inventory, etc. can be changed by technology
▪ It can speed up the time that it takes to go through the transformation
process
o Transformation Process:
o Physical
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▪ Raw materials into product
• i.e. tree to paper
o Logistical
▪ Moving things from point A to point B
• From one country to another and from place to place within a
facility
▪ Doesn’t need to be physical transportation – Gmail partakes in logistics by
sending data back and forth
o Exchange
▪ Money in exchange for goods and services
o Physiological
▪ Physical transformations to a product
▪ Consumers can also experience physiological transformations that
companies need to adjust for
o Psychological
▪ Anything that changes the way you feel or think about something
• Movies and music and sex and drugs can change your mental state
and the way you feel about things
o Informational
▪ Receiving information from different sources
• i.e. market research, consultants, etc.
o How do we plan a transformation process?
o Need to take a lot of things into consideration
▪ Demand determines how big the transformation process is
▪ Design
▪ Technology
▪ Cost
▪ Schedules
▪ Suppliers
▪ Materials
▪ People
find more resources at oneclass.com
find more resources at oneclass.com
