STHM 1113 Study Guide - Quiz Guide: Beer Pong, Walmart, Wissahickon Creek

• School: Temple University
• Department: Tourism & Hospitality Management
• Course: STHM 1113
• Professor: Ben Altschuler

Document Summary

Hey james work on this cool thing. You expect something to be terrible, but it turns out to be great. Brenton went to his aunts and expected it to be sucky yet he ended up hanging out and playing beer pong with one of them so he had a great time. Service is competitive industry because so many people are doing it. It"s hard to travel; most businesses are medium/small. Not as many people leave this industry. Elements of an experience (distinguishes it from other industries) Once you missed the opportunity, you cannot get it back. Need to make sure that the chance is not lost. Maximize: make reservations; 2 for 1 deals in the off season in park city. Fast pass; when they learn your name and what you like. The airline took ben"s lighter and his hand wash. Axis-these dimensions bleed/blend together; can have more than 1.